Refund policy

Returns

You can return items within 3 days of delivery or pickup. They must be unused and uninstalled, in perfect condition, with all original packaging. A 25% restocking fee applies. Items that have been installed, cut, modified or damaged after delivery can't be returned.

Vanities, quartz tops, mirrors and lighting must be dropped off at our Richmond, BC location by appointment, or picked up by us in the Lower Mainland for the same rate as delivery to your area, plus GST. We don't accept courier or freight returns of these items. Smaller items can be dropped off or shipped back at your cost in their original packaging. Opened bags of thinset, grout or leveller can't be returned.

Final sale

Custom, special-order and non-stocked items (including custom quartz tops and overhang cuts), custom shower glass, and clearance or discounted items are final sale.

Damaged or defective items

Report damage, defects or missing parts within 48 hours of delivery or pickup, before installation, to osama@orcasupply.com with photos. We'll repair, replace or refund it at no cost to you.

Refunds

We inspect every return. Approved refunds, less the restocking fee and any delivery or pickup charges, go back to your original payment method. Deductions may apply for items returned scratched, chipped, dented or missing parts.

This policy does not limit any rights you have under applicable consumer protection laws.