A few minutes of checking when your order arrives protects you if anything was damaged in transit. Please follow these steps before you sign and before you install.
1. Before you sign for a courier or freight delivery
- Walk around the box or pallet. Look for crushed corners, holes, punctures, tears or water stains.
- Count the boxes against your order. Vanity sets often arrive as more than one box (cabinet, quartz top, mirror, faucet).
- If anything looks damaged, write it on the delivery receipt before signing – for example, “box crushed on corner, contents not inspected.” Take photos while the driver is there.
- If the damage is severe, you can refuse the delivery. Call us right away at 778-994-4994.
2. Within 24 hours – open and inspect
- Cabinet: check doors, drawer fronts, corners and legs for scratches, dents or chips. Open every drawer and door.
- Quartz top: check edges, corners and the sink cut-out for chips or cracks, and the backsplash.
- Mirror and glass: check for cracks and chipped edges.
- Faucets and parts: make sure every piece, drain and hardware bag is there.
Report hidden damage within 24 hours, and missing parts or defects within 48 hours, to osama@orcasupply.com with your order number and photos. Courier companies deny claims reported late.
3. Before you install
- Dry-fit the vanity against the wall and confirm the plumbing lines up.
- Keep all packaging until you're sure everything is right – returns need the original packaging.
- Claims for damage or defects can't be accepted once the product is installed.
Picking up in Richmond?
Your order must be paid in full before it leaves our warehouse. We'll open and check your order with you at pickup. Bring a vehicle that fits the box and a second person to help load. Once it leaves our location, transport damage isn't covered.
Questions? Call or text 778-994-4994.