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Returns and Refunds

  • Defects in the furniture must be reported within 48 hours of receiving the product.
  • All returns must include original packaging. 
  • No packaging or damaged/ripped boxes will incur a 40% restocking fee.
  • You may return any opened items to Orca Supply within 7 days of purchased for a 35% restocking fee.
  • No returns or exchanges on discounted products or special order items.
  • If that vanity or any parts purchased are damaged, we refuse the right to reject the return.
  • Claims related to missing items, damages or defects must be made within 3 days of receiving the product. When you receive your shipment please inspect all items immediately.
  • Claims for defects or damages cannot be made once the vanity is installed.
  • The shipping cost of returning an item is the responsibility of the buyer.
  • Items damaged during shipment are covered 100% by shipping insurance.
  • Returned products must be in saleable condition

Quality Defined

Orca Supply provides premium bathroom vanities, plumbing fixtures, LED lights, electrical outlets and plumbing materials to commercial and residential industry.

Quartz Top Options

All our Counter tops are made from the Quartz material.

Quartz is highly demanded because:

  • ability to stand up against stains
  • pre sealed at the factory ( zero maintenance)
  • Greater uniformity

Shipping -Delivery – Pickup

  • In-Store Pick-up
  • Items can be picked up directly from our Richmond, BC warehouse.

Local Delivery
Curbside delivery within Metro Vancouver is available for $95 plus GST.

Curbside means to the drive if easily accessible by delivery truck ( not up stairs or into the house)

Courier Shipping to Fraser Valley – $100

Victoria Island – average is $150

Ontario – average is $300

Cost Estimates

  • For questions or quotes related to shipping, please email us at info@orcasupply.com
  • Please include the model number, destination city and postal code.
  • Generally, shipping to the closest shipping depot is cheaper by around $85, but some people will require a liftgate service since the vanity is assembled.

Shipping Points

  • Your shipping charge includes insurance for the dollar value of your order. When you receive your order, please inspect it thoroughly.
  • Any damage to the packaging must be noted on the weigh bill at the time of delivery or pick up.
  • Any hidden damage must be reported within 24 hours or the shipper will deny all responsibility.
  • Claims related to missing items or defects must be reported within 7 days and will not be accepted once the vanity is installed.