Returns and Refunds

  • Defects in the furniture must be reported within 48 hours of receiving the product.
  • All returns must include original packaging. 
  • No packaging or damaged/ripped boxes will incur a 40% restocking fee.
  • You may return any opened items to Orca Supply within 7 days of purchased for a 35% restocking fee.
  • No returns or exchanges on discounted products or special order items.
  • If that vanity or any parts purchased are damaged, we refuse the right to reject the return.
  • Claims related to missing items, damages or defects must be made within 3 days of receiving the product. When you receive your shipment please inspect all items immediately.
  • Claims for defects or damages cannot be made once the vanity is installed.
  • The shipping cost of returning an item is the responsibility of the buyer.
  • Items damaged during shipment are covered 100% by shipping insurance.
  • Returned products must be in saleable condition